1. Overview

​

MKVS has developed this Privacy Statement to explain how MKVS, as a Data Controller, may collect, retain, process, share and transfer your Personal Data when you visit our Sites or use our Services.

This Privacy Statement applies to your Personal Data when you visit Sites or use Services, and does not apply to online websites or services that we do not own or control, including but not limited to payment processing services, online booking management platforms, etc.

This Privacy Statement is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Sites and Services.

​

Please note that our Service offerings may vary by region.

​

This Privacy Statement may be supplemented with additional notices depending on the Sites and Services concerned.

​

Supplementary information can be found in the Statement on Cookies.

​

MKVS as a service provider and other service providers we use such as websites, booking page and payment processing systems that are being used in order to use our services are fully GDPR compliant and all hold a GDPR certificate.
All private data including your personal details are collected, processed and kept by these certified platforms and no third-parties have access to them apart from us.
Your personal data will be read by people working at MKVS only and exclusively your name and email address will be shared with them. No third-party can gain access to your personal data.
We never release, share or sell your personal data to any third-party.
We are always able to provide you with the exact list of data that we have and hold about you upon your request, immediately.

We have made extra security measures in order to keep your data safe, for example your personal data is only stored online, therefore it is never printed or used in any physical form whatsoever.
We also use the highest online security steps in order to prevent online hackings and data theft.
All of the above in our Privacy Statement applies to all of our teachers, other employees of MKVS and everyone without exception who gains access to your Personal Data within MKVS. All our employees and contractors who may only have some restricted access to your personal data are also committed to follow our and GDPR’s strict data collecting, processing and holding rules.

Our Terms & Conditions and Privacy Statement include detailed and truthful information about our data processing and usage. These policies are available for anybody to read at any time.
We only collect data that we absolutely need from you. We do not collect or hold data unnecessary.

​

We have defined some terms that we use throughout the Privacy Statement. You can find the meaning of a capitalised term in the Definitions section.

​

Please contact us if you have questions about our privacy practices that are not addressed in this Privacy Statement.

2. What Personal Data Do We Collect?

​

We collect Personal Data about you when you visit our Sites or use our Services, including the following:

​

Registration and use information;

When you register to use our Services by establishing an Account, we will collect Personal Data as necessary to offer and fulfil the Services you request. Depending on the Services you choose, we may require you to provide us with your full legal name, current postal address, telephone number, email address and identification information to establish an Account.

We may require you to provide us with additional Personal Data as you use our Services.

​

Other information we collect related to your use of our Sites or Services;

We may collect additional information from or about you when you communicate with us, contact our customer support teams or respond to a survey.

 

3. How Do We Use Personal Data?

​

We collect some of your personal details including but not limited to; your full legal name, current postal address, phone number and email address. We need your full name and address in order to legally issue invoices and receipts for the purchases that you make with MKVS.

We need your email address and telephone number in order to be able to get in touch with you strictly for session-related matters only.

We also use your email address and phone number to send notifications and reminders about your upcoming MKVS sessions.

In addition to all above we also require you to provide us with some identification information including but not limited to your date of birth, nationality and expiry date of your photo ID document. We may request these personal details of yours in order to legally comply with applicable laws that require such data to be present on agreements and contracts (such as NDA and Teacher License Contract) that we need you to sign in order to use our Services.
 
4. Why Do We Retain Personal Data?

​

We retain Personal Data in an identifiable format for the least amount of time necessary to fulfill our legal or regulatory obligations and for our business purposes. If your Account is closed, we take steps to mask Personal Data and other information, but we reserve our ability to retain and access the data for so long as required to comply with applicable laws.

We will continue to use and disclose such Personal data in accordance with this Privacy Statement.

​

The cookies we use have defined expiration times; unless you visit our Sites or use our Services within that time, the cookies are automatically disabled and retained data is deleted.

Please consult our Statement on Cookies for more information.

 
5. How Do We Process Personal Data?

​

We may Process your Personal Data for a variety of reasons that are justified under data protection laws in the United Kingdom, the European Economic Area (EEA) and Switzerland. 

To operate the Sites and provide the Services, including to:

Initiate a payment, authenticate your access to an Account
Communicate with you about your Account, the Sites, the Services
To comply with our obligations and to enforce the terms of our Sites and Services, including to comply with all applicable laws and regulations.

​

With your consent, including to:
 

To market to you about MKVS products and Services and the products and services of unaffiliated businesses. We may also Process your Personal Data to tailor the marketing content and certain Services or Site experiences to better match your interests on MKVS websites.
To use cookies and other tracking technologies to provide a targeted display, feature, Service or offer to you and/or to work with other third-parties such as merchants, advertising or analytics companies to provide these personalised services (also called interest-based marketing).

Consequently we never bother you with newsletters, promotional emails, calls or texts without your consent.
You can withdraw your consent at any time and free of charge.

Please refer to the section on “Your Privacy Choices” for more information on how to do that.
 
6. Do We Share Personal Data?

​

We may share your Personal Data or other information about you with others in a variety of ways as described in this section of the Privacy Statement. We may share your Personal Data or other information exclusively for the following reasons:

​

With other third-parties for our business purposes or as permitted or required by law:

We may share information about you with other parties for MKVS’s business purposes or as permitted or required by law, including:

​

if we need to do so to comply with a law, legal process or regulations;
to law enforcement authorities or other government officials, or other third-parties pursuant to a subpoena, a court order or other legal process or requirement applicable to MKVS;
if we believe, in our sole discretion, that the disclosure of Personal Data is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity;
to protect the vital interests of a person;
to investigate violations of or enforce a user agreement or other legal terms applicable to any Service;
to protect our property, Services and legal rights;
to facilitate a purchase or sale of all or part of MKVS’s business;

​

With your consent:

​

We also will share your Personal Data and other information with your consent or direction, including if you authorise an account connection with a third-party account or platform (e.g. Facebook, Twitter, Google and other third-party social media platforms).
 
7. How Do We Work with Other Services and Platforms?

​

A significant benefit and innovation of MKVS’s Services is that you can connect your Account with a third-party account or platform. For the purposes of this Privacy Statement, an “account connection” with such a third-party is a connection you authorise or enable between your Account and a non-MKVS account, payment instrument, or platform that you lawfully control or own.

When you authorise such a connection, MKVS and the third-party will exchange your Personal Data and other information directly. Examples of account connections include:

linking your Account to a social media account or social messaging service;
connecting your Account to a third-party data aggregation or financial services company, if you provide such company with your Account log-in credentials; or
using your Account to make payments to a merchant or allowing a merchant to charge your Account.

If you choose to create an account connection, we may receive information from the third-party about you and your use of the third-party’s service. For example, if you connect your Account to a social media account, we will receive Personal Data from the social media provider via the account connection.

We will use all such information that we receive from a third-party via an account connection in a manner consistent with this Privacy Statement.

​

Information that we share with a third-party based on an account connection will be used and disclosed in accordance with the third-party’s privacy practices. Before authorising an account connection, you should review the privacy notice of any third-party that you authorised to have an account connection that will gain access to your Personal Data as part of the account connection. For example, Personal Data that MKVS shares with a third-party account or platform such as a social media account may in turn be shared with certain other parties, including the general public, depending on the account’s or platform’s privacy practices.

​

8. How Do We Use Cookies and tracking technologies?

​

When you visit our Sites, use our Services, or visit a third-party website for which we provide online services, we and our business partners and vendors may use cookies and other tracking technologies (collectively, “Cookies”) to recognise you as a User and to customise your online experiences, the Services you use, and other online content and advertising;

measure the effectiveness of promotions and perform analytics;

and to mitigate risk, prevent potential fraud, and promote trust and safety across our Sites and Services.

 

Certain aspects and features of our Services and Sites are only available through the use of Cookies, so if you choose to disable or decline Cookies, your use of the Sites and Services may be limited or not possible.

​

Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not respond to DNT signals.

​

Please review our Statement on Cookies to learn more about how we use Cookies.

 
9. What Privacy Choices Are Available To You?

​

You have choices when it comes to the privacy practices and communications described in this Privacy Statement. Many of your choices may be explained at the time you sign up for or use a Service or in the context of your use of a Site. You may be provided with instructions and prompts within the experiences as you navigate the Services.

​

Choices Relating to the Personal Data We Collect
 

Personal Data.

You may decline to provide Personal Data when it is requested by MKVS, but certain Services or all of the Services may be unavailable to you. 
 

Location and other device-level information.

The device you use to access the Sites or Services may collect information about you, including Geolocation Information and User usage data that we may then collect and use. For information about your ability to restrict the collection and use of such information, please use the settings available in the device.

 
Choices Relating to Our Use of Your Personal Data

Online Tracking and Interest-Based Marketing.

We work with partners and third-party service providers to serve you advertising using ad-related cookies and web beacons. You can opt-out of third-party advertising-related cookies and web beacons, in which case our advertising should not be targeted to you. You will continue to see our advertising on third-party websites.
For more information on third-party advertising-related cookies and interest-based marketing, and to learn how to opt-out of these practices with companies participating in industry self-regulation, please visit Your Online Choices.

Finding and connecting with others.

If available, you may manage your preferences for finding and connecting with others from your account of the Service you use.

Choices Relating to Account Connections
 

If you authorise an account connection to a third-party account or platform, such as a social media account, you may be able to manage your connection preferences from your Account or the third-party account or platform. Please refer to the privacy notice that governs the third-party platform for more information on the choices you may have.

Choices Relating to Cookies

You may have options available to manage your cookies preferences. For example, your browser or internet device may allow you to delete, disable, or block certain cookies and other tracking technologies. You can learn more by visiting AboutCookies.org.

You may choose to enable these options, but doing so may prevent you from using many of the core features and functions available on a Service or Site.
You may have an option regarding the use of cookies and other tracking technologies when you use a Service or visit parts of a Site. For example, you may be asked if you want the Service or Site to “remember” certain things about you, and we will use cookies and other tracking technologies to the extent that you permit them.
You can learn more about our cookies and tracking technologies by visiting the Statement on Cookies page.
 

Choices Relating to Your Registration and Account Information
 

If you have an Account, you generally may review and edit Personal Data by logging in and updating the information directly or by contacting us. Contact us if you do not have an Account or if you have questions about your Account information or other Personal Data.
 

Choices Relating to Communication
 

Notices, Alerts and Updates from Us:
Marketing:

We may send you marketing content about our Sites, Services, products, products we jointly offer with financial institutions, as well as the products and services of MKVS through various communication channels, for example, email, text, pop-ups, push notifications, and messaging applications. You may opt out of these marketing communications we send by following the instructions in the communications you receive. If you have an Account with us, you may also adjust your communication preferences in your Account settings.

Informational and Other:

We will send communications to you that are required or necessary to send to Users of our Services, notifications that contain important information and other communications that you request from us. You may not opt out of receiving these communications. However, you may be able to adjust the media and format through which you receive these notices.
 
10. What Are Your Rights?

​

Subject to limitations set out in EEA data protection laws, you have certain rights in respect of your Personal Data.

In particular, you have a right of access, rectification, restriction, opposition, erasure and data portability.

Please contact us if you wish to exercise these rights.

​

If you wish to complete an access request to all personal data that MKVS holds on you, please note that photo identity may be required to prove your identity.

​

If you have an Account with us, you generally can review and edit Personal Data in the Account by logging in and updating the information directly.

 
11. How Do We Protect Your Personal Data?

​

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centres, and information access authorisation controls.

While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account / profile registration information and verifying that the Personal Data we maintain about you is accurate and current.

We are not responsible for protecting any Personal Data that we share with a third-party based on an account connection that you have authorised. 

 
12. Can Children Use Our Services?

​

The Sites and Services are not directed to children under the age of 16.

We do not knowingly collect information, including Personal Data, from children or other individuals who are not legally able to use our Sites and Services.

If we obtain actual knowledge that we have collected Personal Data from a child under the age of 16, we will promptly delete it, unless we are legally obligated to retain such data.

​

Please contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 16.
 
13. What Else Should You Know?

​

Changes to this Privacy Statement.

​

We may revise this Privacy Statement from time to time to reflect changes to our business, the Sites or Services, or applicable laws. The revised Privacy Statement will be effective as of the published effective date.

​

If the revised version includes a substantial change, we may notify Users of the change using email or other means.
 
14. Contact Us

​

You may contact us if you have general questions or concerns about this Privacy Statement and supplemental notices or the way in which we handle your Personal Data.

​

We want to make sure your questions go to the right place:

​

Email us here about basically anything regarding your Personal Data at MKVS.

​

15. Definitions

​

Account means a MKVS member account registered on https://getmkvs.com .

​

Data Controller means that MKVS determines the purposes and means of the processing of Personal Data.

​

Device Information means data that can be automatically collected from any device used to access the Site or Services. Such information may include, but is not limited to,

your device type;

your device’s network connections;

your device’s name;

your device IP address;

information about your device’s web browser and internet connection you use to access the Site or Services;

Geolocation Information;

information about apps downloaded to your device;

and biometric data.

​

Geolocation Information means information that identifies, with reasonable specificity, your location by using, for instance, longitude and latitude coordinates obtained through GPS or Wi-Fi or cell site triangulation.

 

MKVS means The Master-Key Vocal System™ legally trading under the private limited company Hekker Bros. Ltd (see more details on Hekker Bros. Ltd in our Terms and Conditions) and subsidiaries or affiliates. The Master-Key Vocal System™ owned by Søren Sedit and Hekker Bros. Ltd. In this Privacy Statement, MKVS is sometimes referred to as “we,” “us,” or “our,” depending on the context.

​

Personal Data means information that can be associated with an identified or directly or indirectly identifiable natural person. “Personal Data” can include, but is not limited to,

name;

postal address (including billing and shipping addresses);

telephone number;

email address;

payment card number;

other financial account information;

account number;

date of birth;

nationality;

and government-issued credentials (e.g., driver’s license number, national ID, passport number).

​

Process means any method or way that we handle Personal Data or sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, and consultation, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data.

​

Services means any products, services, content, features, technologies, or functions, and all related websites, applications and services offered to you by MKVS.

​

Sites means the websites, mobile apps, official social media platforms, or other online properties through which MKVS offers the Services and which has posted or linked to this Privacy Statement.

These Sites include but are not limited to www.themasterkeyvocalsystem.com , www.themkvs.com , https://getmkvs.com .

​

Technical Usage Data means information we collect from your phone, computer or other device that you use to access the Sites or Services. Technical Usage Data tells us how you use the Sites and Services, such as what you have searched for and viewed on the Sites and the way you use our Services, including your IP address, statistics regarding how pages are loaded or viewed, the websites you visited before coming to the Sites and other usage and browsing information collected through Cookies.

​

User means an individual who uses the Services or accesses the Sites.